What You Will Learn
- Introduction to the Security Industry: Gain an understanding of the private security industry's structure, its legislation, and the role of the security officer.
- Roles and Responsibilities: Learn the key responsibilities of a security guard, including patrolling, access control, and maintaining security records.
- Conflict Management: Develop strategies for managing and resolving conflicts in a professional and effective manner.
- Physical Intervention Skills: Acquire skills to safely and legally use physical intervention techniques when necessary.
- Emergency Procedures: Understand how to respond to emergencies, including fire safety, evacuation procedures, and first aid basics.
- Communication and Customer Service: Enhance your communication skills and learn the importance of providing excellent customer service.